David Kennedy Recruitment

Customer Service Representative (German)

Location
Portugal
Region
Europe, Portugal
Type
Contract
Salary
Not listed
Posted
3 Nov 2026
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Listed on Himalayas. You apply on the original posting; we never see your application.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: remote, Portugal

Work model: Remote

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES

  • Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
  • Foster positive relationships by delivering prompt and courteous support
  • Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
  • Maintain a professional and empathetic approach in all customer interactions
  • Work collaboratively with colleagues and leadership to achieve team objectives
  • Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS

  • Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level
  • Previous experience in customer service would be advantagous
  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
  • Basic understanding of customer service principles and the ability to follow standard procedures
  • Ability to handle technical inquiries and troubleshoot common issues with guidance
  • Ability to quickly learn new softwares and technologies
  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  • Organized, detail-oriented, and able to manage multiple tasks simultaneously
  • Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER

  • Working schedule: Monday to Sunday - 24/7 (Rotative Shifts)
  • Opportunity to work with a leading global travel & tourism brand
  • Competitive salary with performance-based incentives
  • Professional growth opportunities within the BPO industry
  • Collaborative and supportive work environment
  • Access to exclusive travel perks and discounts
  • And many more!

Originally posted on Himalayas