SMB Sales Manager – SaaS

The SMB Sales team has been the face of DoorDash to merchant partners since the company was founded in 2013. The team creates deep partnerships with local and regional merchants, and the DoorDash Reservations team (DashOS) works to reshape the hospitality industry for restaurant operators both on and off the DoorDash delivery marketplace, with streamlined operations, customer insights, and relationship management across all channels, from walk-in to at-home delivery.

As a Sales Manager for the In-Store business, you will be responsible for leading a team of regional Account Executives, driving sales performance to both existing and new DoorDash restaurant partners, and serving as the main input to the growth of the In-Store business. You will do this through hiring, developing, and performance managing great talent, as well as building an inclusive and motivating work environment. As an early member of a growing business line, you will help build the foundational components of the sales motion to scale globally. This position will report to the Senior Manager, Sales – In Store and will lead team members in key strategic markets in the United States. This role will be remote but will require travel to your key markets for both organization and restaurant sales support as needed.

What you will do

• Build and grow a high-performing team by sourcing, interviewing, and hiring top talent to scale the team, while assessing team strengths and weaknesses to provide tailored management.
• Drive strategic sales performance and regional integration by actively supporting front-line sellers, ensuring consistent input quality, coaching for success, and assisting on critical deals while integrating the sales team with regional goals.
• Lead with empathy and effective communication, fostering a positive team environment in a high-volume, fast-paced role, acting as a supportive leader and ensuring high morale.
• Contribute to DoorDash growth and culture, playing a vital role in the company’s expansion in the United States and Canada.

What we are looking for

• A minimum of 3 years in sales leadership positions with experience in SaaS, SMB Tech, or restaurant sales.
• A track record of building and growing a high-performing sales team, capable of sourcing and developing top talent.
• Consistent achievement and overperformance on strategic sales goals.
• Commitment to leading with empathy and effective communication, fostering a positive and motivating team environment.
• Experience working directly with restaurants and hospitality groups, understanding their needs and identifying gaps in their operations.
• Ability to work with a cross-functional team and guarantee a smooth transition for new restaurant partners.
• Comfort with sales tools like Salesforce, Google Suite, and general data analysis.

Benefits

DoorDash offers a comprehensive benefits package to regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program.

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