Flag Theory

Customer Onboarding Specialist for Company Incorporations (Full Time)

Location
Anywhere in the World
Region
Worldwide
Type
Full-time
Salary
Not listed
Posted
28 Oct 2026
Apply now
Apply now

Listed on We Work Remotely. You apply on the original posting; we never see your application.

Headquarters: Remote URL: https://flagtheory.com/

Job Responsibilities

  • Own the post-sale customer journey for company incorporation services across multiple jurisdictions.

Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.

  • Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
  • Coordinate with external vendors to ensure timely, accurate service delivery.
  • Maintain and update SOPs for all onboarding and incorporation-related workflows.
  • Identify friction points and implement improvements that enhance client satisfaction and response rates.
  • Ensure compliance with internal quality checks and jurisdictional regulatory standards.

Requirements / Must Have

  • 2+ years of hands-on experience in corporate services or company incorporation.
  • Proven knowledge of KYC processes and compliance protocols.
  • Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.
  • Excellent written and spoken English; clear communicator under pressure.
  • High level of empathy and client orientation; anticipates client concerns before they escalate.
  • Critical thinking is an absolute must-have
  • Demonstrated self-motivation and proactiveness in remote environments.
  • Listen, Learn, Grow mindset
  • Minimum 2 years of successful remote work experience.
  • Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
  • Based in a European timezone (UTC to UTC+3).

Nice to Have

  • Experience handling KYC for complex incorporations and/or international bank account setups.
  • Multilingual fluency, particularly in languages relevant to offshore or international clientele.
  • Familiarity with CRM tools or client-facing ticketing systems.

Benefits

  • Work from anywhere, on a flexible schedule, part of a fully remote team
  • Compensation based on experience with regular performance reviews
  • 20 paid vacation days per year

To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-3