Customer support representative
- Location
- United States
- Region
- United States
- Type
- Full-time
- Salary
- Not listed
- Posted
- 4 Nov 2026
Listed on Himalayas. You apply on the original posting; we never see your application.
, permanent
Job Title: Customer Support Representative
Company: Naplesjetcenter
Contract Details: Full time, permanent
Naplesjetcenter is a leading private jet charter company based in Naples, Florida. We provide luxurious and efficient travel solutions to our clients, ensuring a seamless and comfortable flying experience. We are currently seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative.
Key Responsibilities
- Provide exceptional customer service to clients through phone, email, and in-person interactions.
- Handle inquiries, complaints, and requests in a timely and professional manner.
- Assist clients with flight bookings, changes, and cancellations.
- Coordinate with other departments to ensure smooth and efficient operations.
- Maintain accurate records of customer interactions and transactions.
- Ensure compliance with company policies and procedures.
- Stay updated on company products, services, and promotions to provide accurate information to clients.
- Handle and resolve customer complaints and conflicts in a calm and professional manner.
- Collaborate with the sales team to identify and capitalize on potential sales opportunities.
- Continuously strive to improve the customer experience and provide feedback to management for process improvement.
Requirements
- High school diploma or equivalent; bachelor's degree in a related field is preferred.
- Previous experience in customer service or a similar role is preferred.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional in high-pressure situations.
- Strong problem-solving and conflict resolution skills.
- Proficient in computer skills, including MS Office and CRM software.
- Knowledge of the private jet industry is a plus.
- Must be able to work flexible hours, including evenings, weekends, and holidays.
- Must be able to pass a background check and drug screening.
- Must have a positive attitude and a strong commitment to providing exceptional customer service.
Benefits
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- Paid time off and holidays.
- Health, dental, and vision insurance.
- Employee discounts on private jet charters.
- A supportive and collaborative work environment.
If you are a self-motivated and customer-focused individual looking for a challenging and rewarding career in the private jet industry, we encourage you to apply for the position of Customer Support Representative at Naplesjetcenter. Join our team and be a part of providing the ultimate travel experience for our clients.